Privacy Policy

KaleoIntel, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Email address, name, and password when you create an account
• Property Addresses: Addresses you submit for analysis
• Uploaded Documents: Seller disclosures, inspection reports, HOA documents, and other files you upload for analysis
• Payment Information: Processed securely through Stripe; we do not store full credit card numbers
• Usage Data: How you interact with our Service, including pages visited and features used

2. How We Use Your Information

We use collected information to:

• Generate property analysis reports
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Improve and develop our Service
• Detect and prevent fraud or abuse

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure cloud infrastructure (Google Cloud/Firebase)
• Regular security audits and monitoring
• Access controls limiting who can view your data
• Secure authentication with industry-standard protocols

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services:

• Account data: Retained until you delete your account
• Reports: Stored according to your subscription plan (7-30 days for Basic/Pro, unlimited for Enterprise)
• Uploaded documents: Deleted 30 days after report generation unless you request earlier deletion
• Legal records: Terms agreement records are retained permanently for legal compliance

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Export: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@kaleointel.com.

6. Information Sharing

We do not sell your personal information. We may share information:

• With service providers who assist in operating our Service
• To comply with legal obligations
• To protect our rights and prevent fraud
• With your consent

7. Cookies and Tracking

We use essential cookies for authentication and security. We may use analytics cookies to understand how users interact with our Service. You can control cookies through your browser settings.

8. GDPR and CCPA Compliance

If you are a resident of the European Economic Area (EEA) or California, you have additional rights under GDPR and CCPA respectively. These include the right to know what data we collect, request deletion, and opt-out of data sales (we do not sell data).

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.